Request for Services
To request one or more of our EAP services, you may reach us via:
To protect your privacy, please call our toll-free number for confidential counseling requests. You will be greeted “live” by a friendly, experienced intake referral specialist who will assist you.
Member Satisfaction
We welcome your feedback about your experience with CONCERN. You may complete our confidential, anonymous Satisfaction Survey and return it to us via U.S. mail or fax at (650) 965-2849. You may download the survey forms here:
Member Grievances
If you have a complaint about any of our services, please let us know as soon as possible. You may complete an online Grievance Form or you may call us and request to speak with a clinical services manager:
- 24/7 toll-free number (800) 344-4222
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If you are currently contracted with CONCERN you may contact your local account executive for assistance with any issue, question, or concern you may have during regular business hours (8:00 a.m. – 5:00 p.m. Monday-Friday, Pacific time) or via:
- 24/7 toll-free number (800) 344-4222
If you are not currently contracted with CONCERN but would like more information about us, please contact our marketing department with questions or requests for proposals:
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If you would like more information about CONCERN or a request for proposal, please contact our marketing department via:
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If you would like to inquire about becoming a CONCERN provider, please contact us via:
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