What services does CONCERN offer?
In addition to short-term counseling services CONCERN offers practical information and assistance with:
For a detailed descriptions of each of these services, please see our Work/Life Services section.
How do I access the services?
All services are accessible by one toll free phone call to CONCERN at (800) 344-4222 . You can call anytime, 24 hours a day, 7 days a week. You can also submit a request for work/life services online using Request for Services.
How do I know if my company offers CONCERN?
Employers provide the CONCERN employee assistance program as a benefit for employees and their dependents. If you are unsure whether CONCERN is provided through your employer or you need specific information about CONCERN you can contact your HR department, check out your intranet benefits web page, or call CONCERN at (800) 344-4222.
What do the services cost? Are there any associated fees?
CONCERN's counseling and referral services are confidential and free of charge to eligible employees of companies enrolled in our programs. Your benefits department can provide you with information about the services available to you.
After a referral is made you may be responsible for fees associated with programs you've selected. For example, if you contact CONCERN for a referral to childcare services, once you select a childcare provider, you are responsible for the fees associated with enrolling your child in that childcare program.
Are the services confidential?
Yes. CONCERN is a confidential and voluntary program. Your contact with CONCERN will not be revealed to anyone, including your employer, without your knowledge or consent, except where required by law. Legally required exceptions to confidentiality include cases of serious threat of bodily injury to the client or others, or cases of suspected child or elder abuse.
How do I use CONCERN's Work/Life services?
If you need help with parenting, older adult services, legal, or financial issues, call CONCERN's toll-free number, (800) 344-4222, and a referral specialist will assist you. You will be transferred immediately to an expert who can assist you with your questions.
Is there an online member resource center?
Yes, there is; it’s called LifeAdviser, for you and your family members. Simply register once with your company code provided to you by your HR department. Then, create your own user name and password for full access to our online member resource center.
You can log into LifeAdviser from the CONCERN homepage or from the Employees tabbed section of this website. Once there, you will find a wealth of educational information that includes articles, streaming videos, risk assessments, online trainings for personal and professional development, and much more.
How do I know whether counseling is for me?
You might ask yourself a few questions: Do you constantly worry? Do you find you can't resolve conflicts with your spouse or partner? Is your child or teenager getting to you? Do you repeatedly experience the same type of problem with more than one person? Have friends or family members commented on changes in your behavior or moods? Are you easily irritated or upset?
If you answered yes to any of these questions, you might benefit from talking with a counselor.
What is counseling like?
When you meet with a CONCERN counselor, you'll find yourself in a comfortable setting with a friendly atmosphere. The counselor will help you formulate a practical approach to resolving your problem. And in the process you'll develop tools for handling future problems on your own.
Who are the counselors?
CONCERN counselors are very experienced licensed clinicians who can assist you with a wide variety of problems. They have advanced degrees in psychology, social work or counseling. And all have at least five years of clinical experience. You can see a CONCERN counselor near your home or work.
What does "short-term" counseling mean?
CONCERN counselors provide short-term counseling. This means that, in a limited number of counseling sessions, you and your counselor will agree on a realistic goal and then work together to accomplish that goal.
How soon can I been seen by a CONCERN counselor?
Regular appointments usually can be arranged within 3 to 5 days of your first call to CONCERN. In crisis situations you'll be able to speak immediately by phone with a counselor. Crisis apointments can be arranged within a day of your first call.
How do I schedule an appointment to see a counselor in my area?
Just call CONCERN's toll-free number, (800) 344-4222. One of our referral specialists will speak with you briefly and give you the name, address and telephone number of a CONCERN counselor near your home or work.
If you prefer, we will immediately transfer you to the counselor’s private office, or you may phone the counselor yourself to schedule an appointment at your convenience.
Feeling stressed at home or work and need someone to talk to?
Concerned about mounting bills or unmanageable debt?
In need of a legal opinion about landlord/tenant, personal injury, family law?
Caring for an aging or disabled family member and don’t know how to help?
Parenting & Childcare Resources
Need help finding dependent care or child care?
Suffering from bouts of the blues or continued ongoing sadness?