In addition to short-term counseling services CONCERN offers practical information and assistance with:

• Parenting and Childcare Resources
• Eldercare consultations and referrals
• Legal Consultations
• Financial Counseling

For a detailed descriptions of each of these services, please see our Work/Life Services section.

All services are accessible by one toll free phone call to CONCERN at (800) 344-4222 . You can call anytime, 24 hours a day, 7 days a week.  You can also submit a request for work/life services online using Request for Services.

Employers provide the CONCERN employee assistance program as a benefit for employees and their dependents. If you are unsure whether CONCERN is provided through your employer or you need specific information about CONCERN you can contact your HR department, check out your intranet benefits web page, or call CONCERN at (800) 344-4222.

CONCERN's counseling and referral services are confidential and free of charge to eligible employees of companies enrolled in our programs. Your benefits department can provide you with information about the services available to you.

After a referral is made you may be responsible for fees associated with programs you've selected. For example, if you contact CONCERN for a referral to childcare services, once you select a childcare provider, you are responsible for the fees associated with enrolling your child in that childcare program.

Yes. CONCERN is a confidential and voluntary program. Your contact with CONCERN will not be revealed to anyone, including your employer, without your knowledge or consent, except where required by law. Legally required exceptions to confidentiality include cases of serious threat of bodily injury to the client or others, or cases of suspected child or elder abuse.

If you need help with parenting, older adult services, legal, or financial issues, call CONCERN's toll-free number, (800) 344-4222, and a referral specialist will assist you. You will be transferred immediately to an expert who can assist you with your questions.

Yes, there is; it’s called LifeAdviser, for you and your family members. Simply register once with your company code provided to you by your HR department. Then, create your own user name and password for full access to our online member resource center.

You can log into LifeAdviser from the CONCERN homepage or from the Employees tabbed section of this website. Once there, you will find a wealth of educational information that includes articles, streaming videos, risk assessments, online trainings for personal and professional development, and much more.