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CONCERN: EAP provides superior service at competitive prices. That's why our clients continue to use us as their employee assistance program. They know that CONCERN: EAP goes above and beyond the usual expectations of an employee assistance program. Our clients continue choosing CONCERN as their EAP because of our:
Customer Service
Customer Service
Immediate access to management consultation and account executives
Designated account executive assure that organizational goals are achieved and clients have easy access to all services
Customized services, including management and employee training,
organizational development and conflict resolution
Documented high performance standards for 800 number calls, ease of
scheduling appointments, crisis response, and client satisfaction
On-Site Support
Timely support for employees impacted by reductions in force
Crisis support for employees exposed to workplace trauma
Organizational development consultations for company-wide or departmental
issues
Conflict resolution services provided by mediation specialists
Seminars for human resources staff, managers and employees
Clinical Quality
CONCERN: EAP counselors must meet the most stringent requirements in the EAP field
CONCERN: EAP counselors have an average of 15 years of clinical experience
24-hour access to licensed counselors at our 800 telephone number, answered
in person by a Referral Specialist, not an automated queuing system
Ready availability of our management consultation team
Comprehensive quality assurance program
Flexibility to customize counselor network when necessary
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