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CONCERN: EAP maintains a national network of skilled and experienced counselors who provide the highest quality clinical services to employees and their dependents. The excellence of our service is assured by selecting the most experienced counselors for our panel and by ongoing quality assurance procedures.
All providers who meet CONCERN’s screening criteria complete a rigorous recruitment process that involves an in-depth interview and thorough check of references. Once verification of experience and credentials is completed, providers are oriented to CONCERN’s policies and procedures. All new providers are mentored on their first cases and their clinical services are continually reviewed through our quality assurance process. CONCERN Managers, all licensed clinicians who have been in the field from 20 to 30 years, are always available for on-going consultation with providers.
CONCERN: EAP maintains the highest standards for our provider network. Approximately 85% of our providers have 12 or more years of clinical experience. Their strong loyalty to CONCERN is demonstrated by the fact that many have been on our provider panel for 10 or more years.
We expand our network as our business expands and continually evaluate the number and location of our network providers. We require 5 years post licensure experience and seek skilled, well-trained counselors with experience in brief treatment, crisis intervention,and community resource referrals.
CONCERN is always interested in expanding it’s network with counselors who have expertise in alcohol and chemical dependency assessments, Critical Incident Stress Debriefings, working with special populations, and offering counseling in languages
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