General questions
Questions about counseling
What services does CONCERN:
EAP offer?
In addition to short-term counseling services CONCERN offers practical
information and assistance with:
- Parenting and Childcare Resources
- Older Adult Services
- Legal Consultations
- Financial Counseling
- Career Management Consultations
For a detailed descriptions of each of these services, please see our
Work/Life Services section.
How do I know whether I am eligible to use the services provided through
CONCERN?
Employers provide the CONCERN employee assistance program as a resource for employees and their dependents. If you are unsure whether CONCERN is provided through your employer or you need specific information about a CONCERN benefit, you can contact your benefits department, check out your employer's internal benefits Web page, or call CONCERN at 800-344-4222.
How do I access the services?
All services are accessible by one toll free phone call to CONCERN at
800-344-4222 . You can call anytime, 24 hours a day, 7 days a week. Or you can
submit a request for work life services by visiting Request for Services.
What do the services cost? Are there any associated fees?
CONCERN's counseling and referral services are confidential and free of
charge to eligible employees of companies enrolled in our programs. Your
benefits department can provide you with information about the services
available to you. After a referral is made you may be responsible for fees
associated with programs you've selected. For example, if you contact CONCERN
for a referral to childcare services, once you select a childcare provider, you
are responsible for the fees associated with enrolling your child in that
childcare program.
Are the services confidential?
Yes. CONCERN is a confidential and voluntary program. Your contact with
CONCERN will not be revealed to anyone, including your employer, without your
knowledge or consent, except where required by law. Legally required exceptions
to confidentiality include cases of serious threat of bodily injury to the
client or others, or cases of suspected child or elder abuse.
How do I use CONCERN: EAP's Work/Life services?
If you need help with parenting, older adult services, legal, financial or career management issues, call CONCERN's toll-free number, 800-344-4222, and a referral specialist will assist you. You will be transferred immediately to an expert who can assist you with your questions.
Do you offer on-ine articles and information?
Yes, CONCERN: EAP's
web site provides interactive on-line training on a wide variety of issues, from
business related issues to personal matters. Many topics are available, too, in
streaming videos. To access these resources, click on
Interactive Training and Articles.
How do I know whether counseling is for me?
You might ask yourself a few questions: Do you constantly worry? Do you find
you can't resolve conflicts with your spouse or partner? Is your child or
teenager getting to you? Do you repeatedly experience the same type of problem
with more than one person? Have friends or family members commented on changes
in your behavior or moods? Are you easily irritated or upset?
If you answered yes to any of these questions, you might benefit from talking
with a counselor.
What is counseling like?
When you meet with a CONCERN counselor, you'll find yourself in a comfortable
setting with a friendly atmosphere. The counselor will help you formulate a
practical approach to resolving your problem. And in the process you'll develop
tools for handling future problems on your own.
Who are the counselors?
CONCERN counselors are very experienced licensed clinicians who can assist you with a wide variety of problems. They have advanced degrees in psychology, social work or counseling. And all have at least five years of clinical experience. You can see a CONCERN counselor near your home or work.
What does "short-term" counseling mean?
CONCERN counselors provide short-term counseling. This means that, in a limited number of counseling sessions, you and your counselor will agree on a realistic goal and then work together to accomplish that goal.
How soon can I been seen by a CONCERN counselor?
Regular appointments usually can be arranged within 3 to 5 days of your first call to CONCERN. In crisis situations you'll be able to speak immediately by phone with a counselor. Crisis apointments can be arranged within a day of your first call.
How do I schedule an appointment to see a CONCERN counselor in my area?
Call CONCERN's toll-free number, 800-344-4222, and a referral specialist will speak with you. You will be provided the name, address and telephone number of a CONCERN counselor near you. Then you'll phone the counselor to set a time to meet.
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