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The Supervisor Referral process gives managers a powerful, two pronged approach for solving employee performance problems. First, CONCERN's Supervisor Referral Process helps managers clearly communicate with employees about their work performance. Second, it provides employees with the opportunity to discuss and resolve their problems by meeting with a CONCERN:EAP counselor for up to 10 visits of confidential counseling.
To make
a Supervisor Referral, follow these simple steps:
1. Consult with Human Resources and/or CONCERN: EAP
Call CONCERN: EAP to learn:
- When it is appropriate to make a Supervisor Referral
- How each step in the Supervisor Referral process works
- What to say and do to make your referral effective
- What to expect from the referral process
Talk to your Human Resources staff to ensure that you are following company policies regarding performance documentation. Remember that it is always advisable to document job performance problems as early as possible, even before the Supervisor Referral.
2. Complete the Supervisor Referral Form, identifying specific performance issues and expectations for change(s) in performance.
3. Meet with the Employee
Meet
with the employee and discuss the information on the Supervisor Referral Form.
Encourage the employee to call
CONCERN: EAP, talk with them about the value of meeting with a counselor and remind them that this is a voluntary process.
Give the employee a copy of the Supervisor Referral Form and the Message from CONCERN: EAP. Emphasize the following points:
- The employee
will have up to 10 visits with a licensed counselor
- The visits to CONCERN: EAP are at no cost to the employee
- An
experienced, professional counselor will assist them
- What is discussed with the counselor is confidential
- Free,
confidential counseling services are also available to family members
- A phone call
is all it takes to get started
Be sure
to communicate the seriousness of the situation to the employee and your
expectation for improvement in job performance.
Ask the employee to sign the lower portion of the Supervisor Referral Form permitting CONCERN to inform you of the employee's compliance with the referral.
Mail or FAX to CONCERN: EAP's confidential number on the Supervisor Referral form.
4. After the Referral
In the event there has not been prior contact, aCONCERN: EAP Clinical Manager will contact the supervisor who made the referral to:
- Clarify, if necessary, the problem described in the Supervisor Referral Form.
- Inform the supervisor that the employee is obtaining counseling at CONCERN: EAP and is following the recommendations (this can be done only if the employee has signed a Release of Information).
- Notify the supervisor that the employee has not contacted CONCERN: EAP.
Managers should always continue to focus on an employee's work performance. CONCERN: EAP can consult with the supervisor regarding appropriate or
effective measures that may be taken with the employee to improve the situation
at work. Supervisors should feel free to contact the Clinical Managerat any time for
consultation. It is also important for the supervisor to notify the Clinical Manager if
there are changes in performance or behavior, or if employee is terminated.
5. Confidentiality
CONCERN: EAP cannot release any information about an employee without the employee's specific, signed permission. This includes whether or not they are actually attending counseling. The CONCERN: EAP counselor will discuss with the employee the benefits of cooperative communication between the counselor and the employee's manager.
Referral form: http://concern.eap.com/PDF/form-supervisor-referral.PDF |
