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Our Promise to Benefits Consultants

We'll be there for you and your clients to make getting help and guidance an easy, seamless and enriching experience.

We know that you want what's best for your clients. You're the trusted advisor, the one employers turn to for advice, insight and support. We're here to make sure you're always positioned to provide cost-effective, quality solutions that deliver results for your clients and their employees.

With our rigorously vetted network of licensed, professional counselors and our dedicated team of account executives we are an extremely comprehensive and responsive EAP.

Our capitated, bundled service plans make it easy for employers to accurately predict costs and returns. Most importantly, we pledge to provide seamless, effective, personalized care to each of your clients, helping them build a productive, resilient workforce, translating to higher customer satisfaction and corresponding retention for you.


Our Services at a Glance

Useful tools and resources that bring value, productivity and wellness to your clients

Counseling
Support

Free, confidential counseling when your clients need a licensed, experienced professional
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Organizational
Support

Resources for employers and managers for training, development, crisis response and organizational support
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Work/Life
Services

Resources that help prepare for life's expected and unexpected events
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Personal
Resilience Tools

Personal growth resources to help employees build resilience and wellness
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Managing Your
EAP Program

Tools to help employers and their managers engage CONCERN services and track results
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LifeAdviser

Our online member resource center provides CONCERN members free, secure and centralized access to useful information on a wealth of topics that affect daily life like: Health and Wellness, Caregiving, Legal Guidance, Financial Planning, Parenting and much more. Real tools for real help, right now.

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Resilience Hub™

Our dynamic self-help website helps employees thrive during times of stress and change. The Hub is an ever-evolving online bank of practical resources including toolkits and multi-media content. Focused on common issues facing employees, the HUB acts as a virtual mentor, providing common sense tools that help employees build their own resilience strategies and boost mental, emotional and physical well-being.

Login and visit Resilience Hub™

Resources at a Glance

CONCERN has a broad inventory of content and resources—from webinars, articles, guides and case studies to newsfeeds and downloads. Customized and sortable for each user, all are designed to guide, educate and elevate. View All Resources
All Resources

FAQ

Answers to benefits consultants' most common questions

What makes CONCERN different than other EAPs?

We deliver short-term problem-focused employee assistance programs. Short term means that, in a limited number of counseling sessions, the patient and counselor agree on a realistic goal, and then work together to accomplish that goal.

CONCERN provides quick and easy access to low-cost, high-value services. As a standalone EAP, this is our only line of business.  We are unwavering in our focus, providing each customer and employee with dedicated support and highly personalized service. 

Why would I recommend CONCERN to my clients?

We are committed to helping employers achieve their workplace health and productivity goals, aligning our services with their HR business objectives. We also offer flexible access options, like our toll-free 800 number, online request for work/life services, and HIPAA compatible online request for counseling, enabling users to be quickly and efficiently routed to the appropriate specialist. By delivering the highest level of customer satisfaction, we help you achieve the highest rate of customer retention for your book of business.

How are services delivered?

We deliver services through a network of licensed clinical providers, work/life service consultants, and professional corporate trainers. Clinical counseling takes place in the privacy of the provider’s office in close proximity to the work or home location of the plan member. Our work/life resources and referrals are delivered through a combination of phone, email and person-to-person consultations. Trainings are delivered either onsite or via webinars, as requested by the employer group.

What about CONCERN’s provider network?

Our provider network consists of highly skilled, seasoned, licensed clinicians who deliver short-term, problem-focused counseling. We seek providers with a minimum of five years of post-licensure (LCSW, PhD, MFT) experience.

Our providers have a broad range of EAP skills and clinical specializations to meet our plan members’ needs. These specializations include substance and alcohol abuse, crisis support, counseling in languages other than English, and many other skills that address the broad range of EAP issues.

CONCERN's counselors live and work in the same communities as our plan members. This ensures optimal working knowledge of available and appropriate resources that are an important part of helping people solve their personal problems.

How do I get an EAP quote?

There are several ways to get a quote from CONCERN. Simply complete the online Request for Proposal form, send an email to info@concern-eap.com, or call us at 888-533-6015. Urgent requests can be turned around the same day.

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