Two-thirds of U.S. workers who call in sick at the last minute do so for reasons other than physical illness, taking time off to deal with personal or family issues.
(2007 CCH Unscheduled Absence Survey)
Employees who use an EAP often experience positive changes in their work performance, such as fewer absences, higher productivity and improved team relations.
(EASNA Value Brief 2009 FINAL (Attridge) "Work Performance Focus")
An EAP plays a critical role in motivating and supporting employees in their personal wellness and in reducing stress before it leads to other health problems.
(EASNA Value Brief 2009 Final (Attridge) "Organizational Risk and Employee Wellness")
Our online member resource center provides CONCERN members free and easy access to useful help on a wealth of topics that impact daily life, such as Health and Wellness, Caregiving, Legal Guidance, Financial Planning, Parenting and much more. Real tools for real help, right now.Login and visit LifeAdviser
Our dynamic self-help website helps you thrive during times of stress and change. The Hub is an ever-evolving online bank of practical resources including toolkits and multi-media content. It's like having your own virtual mentor providing common sense tools you can use to build your own resilience strategies and boost mental, emotional and physical well-being.Login and visit Resilience Hub™
Useful tools and resources to build resilience and overcome whatever life brings your way
MindSet: the good habit app helps you turn intention into action and reach your goals. This carefully selected program is a science-based habit formation app that can help you take your goals and break them into small, easily managed steps to achieve big results.Download
The Love Every Day app can help you breathe new life into your relationship. This carefully selected app for couples is based on proven behavioral science and is free and exclusive for CONCERN clients.Download
Answers to employees' most common questions
In addition to counseling services for employees and their dependents, CONCERN offers practical information and assistance for managing life events, including
For detailed descriptions of each of these services, please go to our Work/Life Services section.
All services are accessible by calling our toll-free number 800-344-4222. You can call anytime, 24 hours a day, 7 days a week. Or submit an online Request for Services form.
Employers provide the CONCERN employee assistance program as a benefit for employees and their dependents. If you are unsure whether CONCERN is provided through your employer or you need specific information about CONCERN, contact your HR department, check your intranet benefits web page, or call CONCERN at 800-344-4222.
CONCERN's counseling and referral services are confidential and free of charge to eligible employees of organizations who offer CONCERN's services. Your benefits department can provide you with information about the services available to you.
After a referral is made, you may be responsible for fees associated with programs you've selected. For example, if you contact CONCERN for a referral to childcare services, once you select a childcare provider, you are responsible for the fees associated with enrolling your child in that childcare program.
Yes. CONCERN is a confidential and voluntary program. CONCERN will not disclose information regarding your involvement in the CONCERN: EAP program without your written consent, unless permitted or required by law.
If you need help with parenting, elder care support, legal or financial issues and much more, call CONCERN’s toll-free number 800-344-4222, and a referral specialist will assist you. You will be transferred immediately to a consultant who can help you with your questions.
Yes. LifeAdviser, is our online member resource center available 24/7 for you and your family members. Simply go to www.concern-eap.com and login with your company code provided to you by your HR department.
You can access LifeAdviser from the Employee Guide section of the website. Once there, you will find a wealth of educational information that includes articles, streaming videos, risk assessments, online trainings for personal and professional development, and much more.
Certain rights and services are available to members, free of charge. These rights and services apply to language assistance in seeking EAP services. Click here to access more information about the Language Assistance Program.
Everyone experiences periods of conflict, stress, and sadness. So it may be hard to know if it’s time to see a professional. You might start by asking yourself a few questions: Are you feeling overwhelmed? Do you constantly worry? Do you find you can't resolve conflicts with your spouse or partner? Are you having trouble communicating with your child? Are you using a substance to cope? Do you repeatedly experience the same type of problem with more than one person? Have friends or family members commented on changes in your behavior or moods? Are you easily irritated or upset?
If you answered yes to any of these questions, you might benefit from speaking with a counselor.
When you meet with a CONCERN counselor, you'll find yourself in a comfortable, friendly setting. The counselor will help you formulate a practical approach to resolving your problem. In the process, you'll develop strategies for handling future problems on your own.
CONCERN counselors are experienced licensed clinicians who can assist you with a wide variety of problems. They have degrees in psychology, social work or counseling, with at least five years of clinical experience. You can meet with a CONCERN counselor near your home or work.
CONCERN counselors provide short-term counseling. This means that, in a limited number of counseling sessions, you and your counselor will agree on a realistic goal and then work together to accomplish that goal.
Regular appointments usually can be arranged within 3 to 5 business days of your first call to CONCERN. In urgent situations, you'll be able to speak immediately by phone with a counselor. Urgent appointments can usually be arranged within 24 to 48 hours of your first call.
Just call CONCERN's toll-free number 800-344-4222. One of our referral specialists will speak with you and give you the name, address and telephone number of a CONCERN counselor near your home or work.
If you prefer, we will immediately transfer you to the counselor’s private office, or you may phone the counselor yourself to schedule an appointment at your convenience.