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What is an EAP?

An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, and referral services to employees who have personal and/or work-related problems.

What is an EAP?

An Employee Assistance Program (EAP) is a voluntary, employer sponsored program that offers free and confidential assessments, short-term counseling, referrals, and work/life services to employees who have personal and/or work-related problems. EAPs address a broad and complex body of issues affecting mental and emotional well-being, such as family problems, workplace stress, grief, anxiety and depression, alcohol and substance use. EAP Clinical Managers also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs. Standalone EAPs are active in helping organizations prevent and cope with workplace violence, trauma, and other emergency response situations. The integrated services and programs provided through an EAP result in reduced absenteeism and presenteeism, improving organizational performance.*

An employer-sponsored EAP program can reduce employer cost for disability, medical, pharmacy and worker's compensation. (EASNA Value Brief 2009 FINAL with references ENGLISH (Attridge) pg. 1 "Cost Savings")

An effective EAP plays a critical role in motivating and supporting employees in their personal wellness and in building resilience to stress before it leads to health or productivity issues. By continually focusing on, and adapting to an organization's needs, the right EAP can:

  • Increase employee recruitment and retention
  • Improve employee health and well-being
  • Improve company productivity and performance
  • Reduce health claims and missed work days
A typical ROI is between $3 and $10 for every $1 invested in an EAP. (EASNA-PURCHASERS-GUIDE-TO-EAPs-FINAL-2009 Attridge etal pg 15 "The ROI for EAP")

*Hargrave, G. E., Hiatt, D., Alexander, R., & Shaffer, I. A. (2008). EAP treatment impact on presenteeism and absenteeism: Implications for return on investment. Journal of Workplace Behavioral Health, 23(3), 283-293.

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