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Benefits Consultant FAQs

Question and answer primer for insurance professionals.

What makes CONCERN different than other EAPs?

We deliver short-term problem-focused employee assistance programs. Short term means that, in a limited number of counseling sessions, the patient and counselor agree on a realistic goal, and then work together to accomplish that goal.

CONCERN provides quick and easy access to low-cost, high-value services. As a standalone EAP, this is our only line of business.  We are unwavering in our focus, providing each customer and employee with dedicated support and highly personalized service. 

Why would I recommend CONCERN to my clients?

We are committed to helping employers achieve their workplace health and productivity goals, aligning our services with their HR business objectives. We also offer flexible access options, like our toll-free 800 number, online request for work/life services, and HIPAA compatible online request for counseling, enabling users to be quickly and efficiently routed to the appropriate specialist. By delivering the highest level of customer satisfaction, we help you achieve the highest rate of customer retention for your book of business.

How are services delivered?

We deliver services through a network of licensed clinical providers, work/life service consultants, and professional corporate trainers. Clinical counseling takes place in the privacy of the provider’s office in close proximity to the work or home location of the plan member. Our work/life resources and referrals are delivered through a combination of phone, email and person-to-person consultations. Trainings are delivered either onsite or via webinars, as requested by the employer group.

What about CONCERN’s provider network?

Our provider network consists of highly skilled, seasoned, licensed clinicians who deliver short-term, problem-focused counseling. We seek providers with a minimum of five years of post-licensure (LCSW, PhD, MFT) experience.

Our providers have a broad range of EAP skills and clinical specializations to meet our plan members’ needs. These specializations include substance and alcohol abuse, crisis support, counseling in languages other than English, and many other skills that address the broad range of EAP issues.

CONCERN's counselors live and work in the same communities as our plan members. This ensures optimal working knowledge of available and appropriate resources that are an important part of helping people solve their personal problems.

How do I get an EAP quote?

There are several ways to get a quote from CONCERN. Simply complete the online Request for Proposal form, send an email to, or call us at 888-533-6015. Urgent requests can be turned around the same day.

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