Video counseling benefit availability varies by region and employer. Check with your benefits department for availability.
CONCERN’s interactive video counseling enables live online access to qualified EAP providers. Using secure, web-based technology, CONCERN connects employees and their dependents with one of our licensed counselors for personal, face-to-face sessions while in the comfort and privacy of their own homes or offices.
It’s convenient. Video counseling affords flexibility in scheduling, and is a good option for employees and their dependents who are time constrained, live or work remotely, or have reduced mobility.
It helps with balance. No travel time to and from appointments means less time away from the office and less time away from family.
It’s private. Employees and their dependents can participate in individual, couples or family counseling sessions from the privacy of their own homes or offices.
It’s secure and confidential. Our video conferencing platform is HIPAA compatible and meets rigorous security standards. Each session participant has their own access code, and physical, technical and administrative safeguards are used to protect the confidentiality of personal health information.
It’s easily accessible. All you need to book an appointment is a computer, webcam, and access to the internet.
The first step is to call 800-344-4222 and select video counseling as the preferred method to receive EAP services.